Refund policy
Return & Refund Policy — Simplee Craft’n Creations
At Simplee Craft’n Creations, every item is made with love and care — many of our products are customized or made-to-order just for you! Because of this, we’re unable to accept returns, refunds, or exchanges on personalized or custom-made items, including but not limited to tumblers, shirts, stickers, and digital products.
Please double-check all spelling, design choices, and uploaded images before finalizing your order. Once production begins, changes cannot be made.
If your item arrives damaged, defective, or incorrect due to our error, please contact us within 7 days of delivery with clear photos of the issue. We’ll be happy to make it right with either a replacement or refund.
For eligible returns (non-customized items only):
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Customer is responsible for the return shipping cost of the item(s).
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Once the return is received and inspected, the refund will be processed within 7 business days.
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Exchanges are not allowed on customized or personalized items.
We want you to love your purchase as much as we love creating it! Thank you for supporting handmade, small-batch craftsmanship.