Custom Design & Customer-Supplied Artwork Policy
Last Updated: September 18, 2026
At Simplee Craft’n Creations, we are happy to create personalized products using photographs, logos, artwork, graphics, names, wording, and other designs supplied by our customers.
Because custom products are created specifically from the information and files submitted at the time of purchase, customers are responsible for reviewing their artwork, personalization details, and order information carefully before submitting an order.
By placing an order for a customized or personalized product, you acknowledge and agree to the following terms.
1. Customer-Supplied Images & Artwork
Customer-uploaded images, photographs, logos, graphics, and other artwork will be printed as provided, unless you have purchased or arranged a separate design or editing service with Simplee Craft’n Creations.
Simplee Craft’n Creations does not automatically:
- Enhance image quality
- Increase image resolution
- Correct blurry or pixelated images
- Correct colours
- Remove backgrounds
- Retouch photographs
- Correct spelling within uploaded artwork
- Recreate logos or graphics
- Resize or redesign artwork beyond what is reasonably required for product placement
- Correct improperly formatted customer files
Customers are responsible for ensuring that all files submitted are suitable for printing.
2. Image Quality & Resolution
For the best possible finished product, customers should provide clear, high-resolution artwork that is properly sized for the product being ordered.
Low-resolution, compressed, blurry, pixelated, distorted, improperly cropped, or poorly sized files may result in reduced print quality.
Simplee Craft’n Creations is not responsible for print-quality issues that result from the quality or condition of customer-supplied artwork.
This may include:
- Blurriness
- Pixelation
- Distortion
- Poor image resolution
- Improper cropping
- Incorrect proportions
- Missing portions of an image
- Visible compression
- Poor-quality screenshots
- Incorrect sizing
- Low-quality logos or graphics
Submitting an image constitutes your approval for Simplee Craft’n Creations to reproduce the file in the condition provided.
3. Colour Variations
Colours displayed on phones, tablets, computers, and other digital screens may not exactly match the finished printed product.
Colour differences may occur because of factors including:
- Screen brightness and display settings
- RGB versus printed colour reproduction
- Printing methods
- Sublimation processes
- Ink variations
- Product materials
- Fabric colour
- Surface coatings
- Heat-transfer processes
Minor differences in colour, brightness, saturation, positioning, or appearance are considered normal characteristics of custom printing and are not considered manufacturing defects.
4. Personalization Information
Customers are responsible for carefully reviewing all personalization information before submitting an order.
This includes:
- Names
- Dates
- Initials
- Numbers
- Quotes
- Messages
- Spelling
- Capitalization
- Punctuation
- Product sizes
- Product colours
- Uploaded images
Simplee Craft’n Creations will produce personalized products using the information provided by the customer.
We are not responsible for spelling mistakes, incorrect dates, incorrect names, incorrect wording, or other personalization errors submitted by the customer.
5. Design Placement & Sizing
Artwork may need to be resized, repositioned, or slightly cropped to fit the printable area of the selected product.
Exact placement may vary slightly from product to product due to the nature of handmade and custom production.
Minor differences in:
- Design positioning
- Alignment
- Scale
- Wrap placement
- Seam positioning
- Print boundaries
are not considered defects provided the product has been produced within reasonable manufacturing tolerances.
6. Design Proofs
When a digital proof is provided, it is the customer's responsibility to review the entire proof carefully before approval.
Please verify:
- Spelling
- Names
- Dates
- Colours
- Image placement
- Design layout
- Product selection
- Personalization details
Once a customer approves a proof, that approval is considered authorization to begin production.
Simplee Craft’n Creations is not responsible for errors that were visible on an approved proof.
Changes requested after proof approval may not be possible and may result in additional design or production charges.
7. Orders Without Proofs
Not every customized product includes a digital proof.
If no proof is included with the product or service purchased, the order will be produced using the files, wording, personalization information, and specifications submitted at checkout.
By completing your purchase, you authorize Simplee Craft’n Creations to proceed using the information provided.
8. Copyright, Trademarks & Permission to Use Artwork
Customers are responsible for ensuring that they have the necessary rights, licences, authorization, or permission to reproduce any photograph, logo, artwork, character, graphic, trademark, wording, or other material submitted to Simplee Craft’n Creations.
By uploading or submitting artwork, you confirm that:
- You own the material; or
- You have permission or appropriate rights to use and reproduce it.
You authorize Simplee Craft’n Creations to reproduce the submitted material solely as necessary to manufacture and fulfill your order.
Simplee Craft’n Creations reserves the right to refuse artwork or orders that we reasonably believe may violate intellectual-property rights, applicable laws, or our business policies.
9. Prohibited Content
Simplee Craft’n Creations reserves the right to refuse or cancel custom orders containing material that is unlawful or that we determine cannot reasonably be produced through our services.
If an order must be cancelled before production for this reason, any applicable refund will be handled according to our refund and cancellation policies.
10. Custom Order Changes & Cancellations
Because personalized products are created specifically for each customer, production may begin shortly after an order is received.
Changes or cancellations must therefore be requested as soon as possible.
Once:
- Design work has begun,
- A proof has been approved,
- Materials have been customized,
- Printing has started, or
- Production has otherwise begun,
the order may no longer be eligible for cancellation or modification.
Any approved changes may be subject to additional charges depending on the amount of work required.
11. Returns & Refunds for Personalized Products
Because customized and personalized products are made specifically for the customer, they generally cannot be returned or refunded simply because the customer:
- Changes their mind
- Submitted an incorrect image
- Submitted incorrect wording
- Selected the wrong size or colour
- Provided a low-resolution image
- Approved an incorrect proof
- Expected screen colours to exactly match the printed product
- No longer needs the item
This does not affect any rights or remedies that cannot legally be excluded under applicable consumer-protection law.
12. Damaged, Defective or Incorrect Orders
If Simplee Craft’n Creations makes an error in production or you receive a product that is damaged, defective, or materially different from the order you submitted and approved, please contact us promptly.
We may request:
- Your order number
- Photographs of the product
- Photographs of the packaging
- A description of the issue
Once reviewed, we will determine the appropriate resolution in accordance with our applicable return, refund, and replacement policies.
13. Reprints
Simplee Craft’n Creations will not provide a complimentary reprint for issues caused by customer-supplied artwork or information, including:
- Low-resolution files
- Blurry images
- Pixelated images
- Incorrect spelling
- Incorrect personalization
- Poor-quality screenshots
- Incorrect dimensions
- Improper cropping
- Customer-approved design errors
- Minor colour differences between screens and printed products
If a replacement is requested because of a customer-submitted error, a new order or additional production charge may be required.
14. Handmade & Custom Product Variations
Many Simplee Craft’n Creations products are individually produced, pressed, printed, assembled, or finished.
Small variations may occur between products.
These may include slight differences in:
- Placement
- Alignment
- Colour
- Print intensity
- Size
- Positioning
- Finish
Minor variations that do not materially affect the use or overall appearance of the product are considered normal characteristics of custom production.
15. Customer Approval
By submitting artwork, personalization information, or a custom order to Simplee Craft’n Creations, you confirm that:
- You have reviewed the information you submitted.
- The artwork is acceptable for printing.
- You understand that the quality of the finished print depends partly on the quality of the supplied artwork.
- You understand that printed colours may differ from digital-screen colours.
- You have the right or permission to reproduce the artwork submitted.
- You accept responsibility for customer-supplied spelling, sizing, image quality, and personalization errors.
- You understand that custom products may not qualify for returns, refunds, or complimentary reprints due solely to customer-submitted errors.
- You agree to this Custom Design & Customer-Supplied Artwork Policy.
⚠️ Custom Design Disclaimer
Customer-uploaded images are printed as provided.
Simplee Craft’n Creations does not edit, enhance, correct, or improve image quality, resolution, colours, clarity, or design unless a separate design service has been purchased.
Customers are responsible for providing high-resolution, correctly sized, properly formatted artwork suitable for printing.
Simplee Craft’n Creations is not responsible for print-quality issues resulting from customer-supplied files, including blurriness, pixelation, poor resolution, incorrect sizing, cropping, colour variation, distortion, or similar image-quality issues.
Colours may vary slightly between digital screens and finished products because of differences in displays, printing processes, materials, inks, and production methods.
By submitting your design and completing your purchase, you confirm that you have reviewed your artwork and authorize Simplee Craft’n Creations to print it as submitted.
Orders will not be refunded, replaced, or reprinted solely because of issues caused by customer-provided artwork or personalization, except where otherwise required by applicable law.