Do you ship across Canada?

Yes! We ship to all provinces and territories across Canada. Orders over $100 qualify for free shipping. Standard shipping is a $25 flat rate.

Can I personalize a tumbler with my name?

Absolutely. Many of our tumblers and mugs can be fully personalized with your name, a custom message, or a design. Select a personalized product and add your details at checkout.

How long does it take to make my order?

All products are made to order. Please allow 2–5 business days for production before shipping. We'll notify you when your order ships.

Are your tumblers dishwasher safe?

We recommend hand-washing your tumbler to preserve the print quality and vibrant colours for as long as possible. The stainless steel is dishwasher safe but repeated machine washing may affect the printed design over time.

What sizes do your tumblers come in?

Our stainless steel skinny tumblers are available in 20oz and 30oz sizes. Both sizes come with a lid and reusable straw and are double-wall insulated to keep drinks hot or cold for hours.

Do you offer custom or bulk orders?

Yes! We welcome custom and bulk orders for businesses, events, and gifts. Contact us at simpleecraftncreations@gmail.com or text 587-887-6131 to discuss your needs.

Frequently Asked Questions

Turnaround & Production Time

How long does it take to make my personalized order?

Most personalized items are made to order and take 1–10 business days to produce before shipping, depending on order size. During busy periods (holidays, sales events), production may take up to 15 business days. You'll receive a shipping notification as soon as your order is on its way.

Can I rush my order?

Rush production may be available on select items please contact us before placing your order to check availability and any applicable fees.

Customization

How does the customization process work?

It's easy! Simply select your product, choose your options (size, color, style), and enter your personalization details (name, text, or design notes) directly on the product page before adding to cart. If your item requires a file upload (such as a logo or photo), you'll find an upload field on the product page.

What file formats do you accept for custom designs?

We accept PNG, JPG, SVG, and PDF files. For the best print quality, please upload high-resolution files (300 DPI or higher). Vector files (SVG, PDF) are preferred for decals and vinyl work.

Can I see a proof before my order is made?

Digital proofs are available upon request for certain products. Please note in your order notes or contact us after placing your order. Proofs may add 1–2 business days to production time.

What if I made a mistake in my personalization details?

Please contact us immediately after placing your order. We can make changes before production begins, but once an item is in production we are unable to alter the details.

Materials & Durability

What materials are your decals and stickers made from?

Our decals and stickers are made from premium vinyl, depending on the product. They are waterproof, UV-resistant, and designed to last 3–5 years outdoors with proper care. Indoor decals last even longer.

Are your tumblers and mugs food-safe?

Yes! Our drinkware is made from food-grade stainless steel and is BPA-free. All decorations are applied to the exterior only and do not come into contact with your beverages.

Will the design on my tumbler or mug fade or peel?

Our drinkware designs are applied using professional-grade vinyl or sublimation printing, which is highly durable. To keep your design looking its best, please follow the care instructions below.

Care Instructions

How do I care for my personalized tumbler or mug?

Hand wash only — do not put in the dishwasher, as heat and harsh detergents can damage the design and insulation.
Use a soft cloth or sponge; avoid abrasive scrubbers.
Do not microwave stainless steel drinkware.
Dry thoroughly after washing to prevent water spots.

How do I apply and care for my vinyl decal?

Clean the surface thoroughly and let it dry completely before applying.
Apply at room temperature (avoid cold or very hot surfaces).
Smooth out any air bubbles with a squeegee or credit card.
Avoid submerging decals in water for extended periods.
Do not use abrasive cleaners on or around the decal.

Shipping

Do you ship within Canada?

Yes! We ship across Canada. Shipping times after dispatch are typically 3–7 business days depending on your location. Shipping costs are calculated at checkout based on your address and order weight.

Do you ship to the United States?

Yes, we ship to the US! Delivery typically takes 7–14 business days after dispatch. Please note that customers are responsible for any applicable customs duties or import fees charged by US customs.

How will I know when my order has shipped?

You'll receive an email with tracking information as soon as your order is dispatched. Please check your spam/junk folder if you don't see it within your expected production window.

Returns & Exchanges

Can I return or exchange a personalized item?

Because personalized and custom-made items are created specifically for you, we are unable to accept returns or exchanges unless the item arrives damaged or there is an error on our part.

What if my order arrives damaged or incorrect?

We're so sorry if that happens! Please contact us within 7 days of receiving your order and include photos of the damage or error. We'll make it right with a replacement or refund as quickly as possible.

What about digital downloads?

All digital download sales are final due to the nature of the product. If you experience a technical issue with your download, please reach out to us and we'll be happy to help.

Still have questions? We'd love to hear from you — send us a message and we'll get back to you as soon as possible!

FREE SHIPPING IN CANADA OVER $100