Politique d’expédition

Production Times
All products are made to order. Please allow 2 to 14 business
days for production before your order ships. Production times
vary with order volume and product type, and do not include
transit time. Business days are Monday through Friday, excluding
statutory holidays.

Shipping and Transit
Once your order ships, tracking information is emailed to the
address provided at checkout. Transit times are estimates set by
the carrier, not guarantees, and are outside our control.

Risk of loss transfers to the customer once the package is
accepted by the carrier. From that point forward, the shipment is
in the carrier's possession.

We are not responsible for:
- Delays caused by the carrier, weather, or customs
- Packages marked delivered by the carrier but reported missing
- Loss or theft after delivery to the address provided
- Delivery to an incorrect or incomplete address entered at
  checkout
- Packages returned to us due to an undeliverable address,
  refused delivery, or failure to collect

Address Accuracy
Customers are responsible for entering a complete and accurate
shipping address. We ship to the address exactly as entered.
Address changes can only be made before an order enters
production email us immediately if a correction is needed.

Orders returned to us as undeliverable may be reshipped at the
customer's expense.

Lost, Damaged or Missing Packages
If tracking shows your package as delivered and you cannot locate
it, contact your carrier directly to open an investigation, and
check with neighbours and building management.

If a package is lost in transit or arrives damaged, contact us
within 7 days of the delivery or expected delivery date at
simpleecraftncreations@gmail.com. Include your order number and
photos of any damage, including the outer packaging. We will help
you file a claim with the carrier where coverage applies.

Resolution of carrier claims is at the carrier's discretion. We
cannot guarantee a replacement or refund for shipments lost or
damaged after leaving our studio.

Delivery Deadlines
We cannot guarantee delivery by a specific date. If you need your
order for a particular occasion, contact us before ordering and
we will tell you honestly whether your timeline is realistic.
Customers ordering close to a deadline do so at their own risk.

Local Pickup
Free pickup is available in Calgary. You will receive an email
when your order is ready. Orders not collected within 30 days may
be forfeited.

Refused or Undeliverable Orders
Custom and personalized items are made specifically for you and
cannot be resold. Refused shipments and orders returned as
undeliverable are not eligible for refund.